We ship your orders within 5 days. 

Please send the product you wish to return or exchange to our headquarters within 15 days from the date of delivery. We do not accept the return or exchange of personalized products with custom size, engraving or color. 

Our designs are available in various sizes. In addition, you can customize the size as per your needs. Additional costs for custom sizes are determined based on the materials required and the change in the dimension. For further information, contact us at info@velovis.com Shipping Address for

Returns, Exchanges and Repairs:

Buyer’s Name: VELOVISANDCO KUYUMCULUK E – TİCARET LİMİTED ŞİRKETİ

Email: info@velovis.com

Address: Harbiye Mahallesi Abdi İpekçi Caddesi No:29 K.2 D.3 Şişli-İSTANBUL

Credit card and bank transfer are the only options of payment on our website. There is no pay on delivery method.Which credit cards can I use to pay by installment?

Determining the ring size and stating it correctly on the order form is highly important when ordering rings online. If you don’t know the size of your finger, there are two quite simple ways to determine.

 A- Diameter.
 -Pick one of your own rings that suits the finger you would like to order a ring for.
 -Find a ruler that is marked with milimeters.
 -Place the ring on a flat surface then measure the inner diameter. Make sure you measure the widest point of the circle.
 -Note the measurement on the order form where it says diameter

 B- Circumference
 – If you don’t already have a comfortably fitting ring for your finger, take a piece of string, wire or a strip of paper.
 – Wrap the string around your finger and mark where the ends meet.
 – Measure the marked area, that will give you the circumference of your finger
 – Note it on the order form where it says Circumference