The Velovis Certificate is backed up by Velovis' Full Lifetime Warranty. For details about this Warranty, please contact us. The Velovis Certificate and Warranty provides reassurance for today and many years from now.
We do not accept the return of the purchased products that are not found to be defective in accordance with the applicable law. Products are produced as in their original gold color. In case of different gold selection, it will be counted as a special order. Special orders and custom made products cannot be returned. Since the sizes except from 10-18 size range for rings, and 5-9 size range for pinky rings are considered special production, unfortunately there are no returns or exchanges for this product category.
Pursuant to Article 15 of the Distance Sales Contract, gold, diamonds and other jewelries sold on velovis.com are excluded from the right of withdrawal which is defined in the Consumer Protection Law No. 6052. Therefore, we are not obliged to accept the return of products that are purchased online at our e-commercial website. However, in line with our customer satisfaction principles, we will refund our customers if: they contact us at firstname.lastname@example.org for approval of the return, and then send the product to Velovis&Co. “Harbiye District Abdi İpekçi St. No:29 Floor:2/A Sisli – Istanbul with a “RETURN” label within 15 days from the date of invoice.
For the right of return to be valid: The product must be shipped within 15 days from the date of invoice, The price label on the product must be present, and the product must be unused (in a condition suitable for resale), The product must be shipped together with its certificate, package and all other items that came with it. The buyer assumes all responsibilities and costs for returning the product to Velovis&Co. headquarters. Velovis&Co. is not responsible for the shipping process of returned products. The Company will not approve the return of products that do not meet these criteria. If the products that are shipped to Velovis&Co. headquarters do not meet the criteria, they will be sent back to the buyer with a report. Product returns are only accepted at the aforementioned address.
The first collection of Velovis “Flame” takes its inspiration from the passion and the life energy which provides heart-warming and life-giving force. Flame is also a sign of the healing and renovating power in a woman's heart. It represents the spark that the soul needs. The warmth and courage that a woman has, spreads to those around her just like fire. The silhouettes of fire meet with necklaces, earrings and rings and the 4-pointed stars in the Flame Collection symbolize the gleam of women who are always noticed in the environment they present.Go To Collection
Our Nişantaşı showroom proudly dedicated to our customers. An iconic destination to explore the glamorous world of Velovis... Detailing the rich heritage of Grand Bazaar and unique craftsmanship of modern jewel world…Got To Showroom